Frequently Asked Questions

Here are some of the most frequently asked questions about the Vi-Net website system. Click on a question below to start.

  1. Where do I update all of my personal information?

    Under the Settings tab of your back office. There you can update your personal information, your website information, and your billing information.

  2. How do I upload my personal photo?

    Under the Settings icon select the Avatar option. Browse for an image from your hardrive and upload to the site.

  3. How do I change my Promoter ID, I can’t find anywhere to do it in the Back Office?

    You will need to contact Support to change that. They can be reached at (248) 764-7640.

  4. The name, phone number, or email displaying on my website is incorrect. I have changed my personal information, but the new info is still not updating to my main page!

    Your personal information and display information are separate and can be updated from separate locations in your back office. To change your personal contact information, go to Settings icon and select Account Settings from the drop-down menu. To change your billing information, go to Settings tab and select Payment Methods from the drop-down menu. To change your website display info, go to Settings and select Website Information from the drop-down menu, update the appropriate fields, and click Save.

Need Help?
Customer Support

US and Canada: (248) 764-7640

M-F, 10 AM - 7 PM EST

Email: info@vi.com

Europe: +1 248 764 7640

United Kingdom: 15:00 - 00:00 EST

Ireland: 15:00 - 00:00 EST

Germany: 16:00 - 01:00 EST

Austria: 16:00 - 01:00 EST

Italy: 16:00 - 01:00 EST

Poland: 16:00 - 01:00 EST

Hungary: 16:00 - 01:00 EST

Netherlands: 16:00 - 01:00 EST

Spain: 16:00 - 01:00 EST

Sweden: 16:00 - 01:00 EST

France: 16:00 - 01:00 EST

Findland: 17:00 - 02:00 EST

Email:

Poland: polandinfo@vi.com

Sweden: swedeninfo@vi.com

Finland: finlandinfo@vi.com

Spain: spaininfo@vi.com

Italy: italyinfo@vi.com

UK: ukinfo@vi.com

Ireland: ukinfo@vi.com

Germany: kundenservice@vi.com

Austria: kundenservice@vi.com

Netherlands: klantenservice@vi.com

France: franceinfo@vi.com

Hungary: hungaryinfo@vi.com

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